Refund policy

Refund Policy


To make a return, you have a period of 14 days from when you have received your order. Once the 14 days have passed unfortunately we will not be able to offer you a refund or exchange.

If you have to make a return or exchange, please inform us of your intentions within 14 days of receiving the order by sending an email to, indicating the order number.

If you explain the reason, we will be grateful, this will help us to implement improvements. When you have received our confirmation email, you can make the return. Returns sent without prior confirmation from us will not be accepted.

To make the return, your item must be in its original packaging, in the same conditions in which you received it and without signs of use. Attaching a received email, receipt or proof of purchase. Due to their nature, changes or returns of personalized items are not accepted.

Shipping costs for returns will be borne by the buyer. He will be responsible for any loss of value, if the item is not returned in its original condition. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you the expenses we may incur.

Cancellations of orders in progress are not accepted.

If in any case you receive a damaged or defective product, contact us within the first 7 days after receiving the package explaining the incident, we will try to solve it as soon as possible:

Note: The marks and veins of the skin are not considered a defect, they are signs of the skin that give authenticity to the product.

We only replace items if they are defective or damaged. If you need to change it email us at and send your article to Zukzuko S.L, Salas Quiroga 3 bajo, 46007 Valencia. Spain.


Once we have received your return, we will send you an email to notify you that we have received the item and if the refund has been approved.

After being approved, a credit will be automatically applied to your credit card or original payment method, within 7 business days.

If in any case you do not receive the refund, check your bank account first, contact your bank, sometimes it takes time to publish a refund. If you still have not received your refund, please contact us at

How do i return the product?

To return your product, you must notify your intention in advance via email, and then you must send it by mail to: Zukzuko S.L Salas Quiroga 3 bajo, 46007 Valencia.

You will be responsible for paying your own shipping costs. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. In the event that the item is damaged during the return shipment, we will not accept the exchange or return and you must resolve the problem with the transport company that you have contracted.